David Filwood is the Founder and Principal Consultant with TeleSoft Systems.

David has 25+ years of Call Center Management Consulting Experience - Maximizing Sales, Service and Support Operations for Small-to-Medium Sized Government, Non-Profit and Diversified Business Contact Centers.

David Delivers Strategies & Tactics that leverage your existing Call Center Investments in Technologies, Facilities, and Human Resources in order to produce better results.

David's work has been published in Inbound Magazine, Profit Magazine, TeleProfessional, Connections, Call Center Times, InQueue, Contact Professional, and he often contributes to The CBC (Canadian Broadcasting Corporation) as a Call Center Subject Matter Expert.

David Filwood has been a Featured Speaker on Call Center Subjects for The Association of Teleservices International (ATSI), Call Centre & CRM Solutions Canada (ICCM Canada), The Southern California Public Power Authority (SCPPA), The Southern California International Nortel Networks Users Association (INNUA), The Western States Telemessaging Association (WSTA), The STARTEL Network Users Group (TeamSNUG), The Canadian Call Management Association (CAM-X), The Canadian Security Association (CANASA), The British Columbia Contact Centre Association (BCCCA), The Alberta Call Centre Association (ACCA), The Saskatchewan Contact Centre Association (SCCA), HelpDesk Institute (Toronto & Vancouver Chapters), The British Columbia Government Cabinet Committee on Regional Economic Development, and The British Columbia Internet Association (BCIA).

From 2006-2008, David Filwood also served on the Advisory Board of the National Association of Call Centers (NACC).

Contact David Filwood at david_filwood@telesoftsystems.ca
or Call (604) 986-4116

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