Home
About TeleSoft Systems
Call Center Consulting
Call Center Agent Hiring
Client Engagements
Join us on LinkedIn
Contact Us
 



Prove to yourself that the SPAS Call Center Agent
Pre-Employment Screening Software will work in
your Contact Center Environment.

Contact us at info@telesoftsystems.ca or
call (250) 245-5336 in order to Schedule your
Free Trial of SPAS.


  • Inbound Customer Service (Up-Sell/Cross-Sell/Win-Back)
  • Inbound Customer Service (Service & Support)
  • Inside Sales Agent
  • Order Entry Agent
  • Outbound Telephone Sales - Business-to-Business (B2B)
  • Outbound Telephone Sales - Business-to-Consumer (B2C)
  • Tier 1 Technical Support / Help Desk Agent
  • Central Station Alarm Monitoring Operator
  • 911 / Public Safety Operator
  • 811/511/311/211 Information & Referral Operator
  • Telephone Answering Service / Medical Messaging Operator
  • Reservations Agent
  • Guest Services Agent
  • Telephone Collections
  • Telephone Interviewer
  • Quality Assurance Agent / "Mystery Shopper"


SPAS is recognized for achieving
over a 90% "Hit-Rate" identifying
Job Candidates who will succeed
long term in your telephone-based
Positions.

SPAS weeds out Job Candidates who
will burn out fast because they are 
not suited for the work.

SPAS identifies Job Candidates with
the Personality/Job-Fit, Soft Skills,
Motivation and Work Ethic required
to be Top Call Center Agents.

SPAS makes highly-accurate Call 
Center Agent Hiring Predictions and
significantly contributes to Lower 
Turnover and Higher Productivity.

SPAS helps you build Compatible
Teams of High-Calibre Call Center
Agents.

SPAS is a Proven Technology -
Specifically Designed and Used for
over 10 years to make Accurate
Hiring Decisions for Thousands of
New Call Center Agent Hires.
SPAS is easy-to-use and provides
Hiring Managers with an easy-to-
read Profile of a Job Candidate's
long-term suitability for a specific
type of Call Center Agent Position.

SPAS was Designed, Validated and
Optimized specifically as a Job
Candidate Hiring/Screening
Instrument for telephone-based
occupations.

By using SPAS, you will hire the
right people the first time and
reduce Agent Turnover.

Less Turnover lowers Recruiting &
Training Costs and gives you more
experienced Call Center Agents.

More capable & experienced Agents
get the job done faster and better
- and with higher morale.

Productivity goes up - along with
Customer Satisfaction Ratings -  
and Sales Results.


SPAS Call Center Agent Pre-Employment Screening Software was developed in accordance with Regulations set by the American Psychological Association, and has been specially designed to evaluate Job Candidates for Telphone-Based Occupations - without Adverse Impact Upon Minorities.

SPAS Software meets & exceeds all Equal Employment Opportunity (EEOC) and Federal Guidelines for Pre-Employment Testing in the United States and Canada.




SPAS Software is sold on an Unlimited Usage License basis. There are No "per Test" or "Annual Renewal" Fees.

Technical Support for SPAS is Free & Unlimited.

SPAS Licenses are also sold with a 6 Month, 100% Money-Back Guarantee of Satisfaction.


Prove to yourself that the SPAS Call Center Agent
Pre-Employment Screening Software will work in
your Contact Center Environment.

Contact us at info@telesoftsystems.ca or
call (250) 245-5336 in order to Schedule your
Free Trial of the SPAS Software.



Join our "Best Practices in Call Center Hiring" group on LinkedIn - a group of professionals interested in collaborating on proven practices for hiring better Call Center Agents.

sign me up

Top