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Prove to yourself that the SPAS Call Center Agent
Pre-Employment Screening Software will work in
your Contact Center Environment.

Contact us at info@telesoftsystems.ca or
call (250) 245-5336 in order to Schedule your
Free Trial of SPAS.


  • Inbound Customer Service (Up-Sell/Cross-Sell/Win-Back)
  • Inbound Customer Service (Service & Support)
  • Inside Sales Agent
  • Order Entry Agent
  • Outbound Telephone Sales - Business-to-Business (B2B)
  • Outbound Telephone Sales - Business-to-Consumer (B2C)
  • Tier 1 Technical Support / Help Desk Agent
  • Central Station Alarm Monitoring Operator
  • 911 / Public Safety Operator
  • 811/511/311/211 Information & Referral Operator
  • Telephone Answering Service / Medical Messaging Operator
  • Reservations Agent
  • Guest Services Agent
  • Telephone Collections
  • Telephone Interviewer
  • Quality Assurance Agent / "Mystery Shopper"


SPAS is recognized for achieving
over a 90% "Hit-Rate" identifying
Job Candidates who will succeed
long term in your telephone-based
Positions.

SPAS weeds out Job Candidates who
will burn out fast because they are 
not suited for the work.

SPAS identifies Job Candidates with
the Personality/Job-Fit, Soft Skills,
Motivation and Work Ethic required
to be Top Call Center Agents.

SPAS makes highly-accurate Call 
Center Agent Hiring Predictions and
significantly contributes to Lower 
Turnover and Higher Productivity.

SPAS helps you build Compatible
Teams of High-Calibre Call Center
Agents.

SPAS is a Proven Technology -
Specifically Designed and Used for
over 10 years to make Accurate
Hiring Decisions for Thousands of
New Call Center Agent Hires.
SPAS is easy-to-use and provides
Hiring Managers with an easy-to-
read Profile of a Job Candidate's
long-term suitability for a specific
type of Call Center Agent Position.

SPAS was Designed, Validated and
Optimized specifically as a Job
Candidate Hiring/Screening
Instrument for telephone-based
occupations.

By using SPAS, you will hire the
right people the first time and
reduce Agent Turnover.

Less Turnover lowers Recruiting &
Training Costs and gives you more
experienced Call Center Agents.

More capable & experienced Agents
get the job done faster and better
- and with higher morale.

Productivity goes up - along with
Customer Satisfaction Ratings -  
and Sales Results.


SPAS Call Center Agent Pre-Employment Screening Software was developed in accordance with Regulations set by the American Psychological Association, and has been specially designed to evaluate Job Candidates for Telphone-Based Occupations - without Adverse Impact Upon Minorities.

SPAS Software meets & exceeds all Equal Employment Opportunity (EEOC) and Federal Guidelines for Pre-Employment Testing in the United States and Canada.











SPAS Software is sold on an Unlimited Usage License basis. There are no "per Test" fees.

Technical Support for SPAS is Free & Unlimited.


Prove to yourself that the SPAS Call Center Agent
Pre-Employment Screening Software will work in
your Contact Center Environment.

Contact us at info@telesoftsystems.ca or
call (250) 760-0142 in order to Schedule your
Free Trial of the SPAS Software.



Join our "Best Practices in Call Center Hiring" group on LinkedIn - a group of professionals interested in collaborating on proven practices for hiring better Call Center Agents.

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