People & Process Improvement for Contact Centers



TeleSoft Systems helps Call Centers achieve Peak Performance through Process Improvement Consulting and Call Center Agent Hiring & Training Solutions.

We have extensive experience with Small-to-Medium sized TeleServices, Customer Service, Technical Support, Inside Sales, Telephone Sales, TeleCollections, Government InfoLine, Security and Travel/Tourism Operations.


Call Center Process Improvement Consulting


In Call Center Operations - where Success and Failure are so easily measured - there is no substitute for experience.

TeleSoft Systems can help you deploy enhancements that will turn your Call Center into a more powerful, Relationship-Building, Sales, Service or Support Asset. 

Our Call Center Process Improvement Consulting can make major contributions to your Bottom-Line Revenue, and to the overall success of your Contact Center.


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Call Center Agent Hiring and Training Solutions


Take the Guesswork out of your Call Center Agent Hiring Process.

TeleSoft Systems can help you achieve over a 90% "Hit-Rate" identifying those people who will succeed long term in a given telephone-based position.

We can show you how to deploy solutions that cost-effectively attract the right Job Applicants, weed out the Job Candidates who will burn out fast because they aren't suited for the work, and identify the people with the Skills, Motivation and Work Ethic to be Top Agents in your Call Center. 


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Join Us On LinkedIn


Join our "Best Practices in Call Center Hiring" group on LinkedIn - a group of professionals interested in collaborating on proven practices for hiring better Call Center Agents.

Learn Tips, Tricks and Techniques for gaining a Competitive Advantage by Cost-Effectively Recruiting & Training Top Call Center Talent.

Learn How To Reduce Agent Turnover, Maximize Agent Productivity, Enhance Customer Satisfaction, Add Value, Lower Costs and Increase Profits.  


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