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Join our "Best Practices in Call Center Hiring" group on LinkedIn - a group of professionals interested in collaborating on proven practices for hiring better Call Center Agents.

Discussions focus on Call Center Process Improvement Initiatives for the Sourcing, Screening, Selection, Onboarding and Training of Call Center Agents, as well as other important Call Center Operational Issues.

Articles are drawn from Academic Research, our Team of Professionals and other Industry Experts.

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